English sale executive

- POSITION PURPOSE:
• To provide outstanding customer service including information on Viettime Travel products and destinations.
• To promote Viettime travel brand and ensure sales growth to English speaking market
• To ensure all bookings confirmed with suppliers accurately and efficiently.
- SALES & RESERVATION:
• Respond to new business opportunities and enquiries in an accurate, appropriate and timely manner
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BRS in an accurate and timely manner
• Maintain thorough and up-to-date hard copied record for all bookings for easy access, filing and auditing purposes
• For series booking, secure annual allotment and negotiate best rates with local hotels and suppliers in conjunction with Purchasing and Operations
• Ensure accuracy and timeliness of monthly invoices to overseas agents and clients as well as payment collection in due time
• Follow up and reconcile any invoice discrepancies prior to handing over to the Accounts
- BUSINESS DEVELOPMENT
• Implement business development initiatives to consistently improve trip profitability
- CUSTOMER SERVICES

• Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (BT offshore sales offices, operating offices, colleagues, tour leaders and guides)
• Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• In conjunction with BT offshore sales offices and operating offices manage agent familiarization trips
- EFFICIENT
Suggest new or improved policies and processes to improve efficiency
• Follow approved policies and procedures
• Ensure bookings run within budget

- QUALIFICATIONS AND EXPERIENCE:
Graduate
Fluent in English
Good listening, reading and writing in French is advance
Knowledge of English travel market
Travel industry course and/or experience within travel industry
Computer skills including fluency in Microsoft Office
- OTHER SKILLS REQUIREMENTS & ATTRIBUTES
Outstanding sales skills
Excellent communication and writing skills
Excellent interpersonal skills across a variety of cultures
Excellent organizational and project management skills
High standards of customer service
Able to problem solve and make decisions consulting others as required
Able to work under pressure and juggle multiple tasks
Flexible and able to work with uncertainties and changing priorities
Able to work independently and with a team
High attention to detail
- OTHER REQUIREMENTS

Willingness to travel to trade shows and business trips when required
Able to work flexibly including outside office hours when required